How often do you release new boxes?
We release ship new boxes at the beginning of each month (always on the first of the month). This applies to both the one-time purchases of a Simple Box and the subscription boxes (Standard/Serious Box).
How much is shipping?
With the exception of free product giveaways, shipping is always free!
How many cigars come in each box?
For the Simple and Standard Box, you receive two cigars per month. These are the same boxes, but the Simple Box is a one-time purchase and the Standard Box is a monthly subscription. The Serious Box is a subscription box that comes with four cigars each month.
Can I get a refund?
Though we do our best to send out products we're sure you'll love, if you are ever unsatisfied just message us from the contact page. We will be happy to offer you a refund or a different product in its place.
Do you ship internationally?
Not yet! But keep up to date on our website for changes in our international shipping policy.
When will my account be charged?
First month is billed when you first register. Future months are billed the last week of every month.
What is the subscription?
Except for the Simple Box, which is a one-time box purchase, we are a subscription based service. The Standard and Serious Box orders are auto-renew. Renewed without you wanting it to? Send us a message from the contact page.